SHIPPING: Orders are processed typically within 3 business days. Average time the items are shipped is 5-7 days. Once shipped, timely receipt of your goods is totally dependant upon the shipper, the shipping method and your location in relation to our warehouse. If an item is backordered, you will be notified via email.
Most smaller items are generally shipped by standard ground delivery service like UPS or USPS.
Our decision.
We currently only ship within the continental US.
CANCELLATION POLICY: In most cases, we try to ship your order as quickly as possible to ensure that you receive your products in a timely manner. We realize, however, that sometimes changes or cancellation of your order is necessary. To allow for a fair cancellation policy, and yet allow for quick delivery times, we will begin physically processing your shipment after 1 - 3 daysof receiving your order. This gives you a 24 hour window, from the time you placed your order, to make changes or to cancel.
DAMAGED ITEMS: We make every effort to ensure that products you have purchased arrive in good condition. Please carefully inspect all items and parts. Should a part be damaged or missing, please contact us to report the problem. All claims for damage must be reported within 3 days. We cannot honor any claim for damage after this 3 day period. Do not dispose of any of the original packaging materials or boxes. We generally supply replacement parts as needed to remedy any damage that may have occurred.
NON-DAMAGED ITEM RETURNS: An item may be returned in it's original packaging, unused and undamaged only within 8 days from the day of purchase. Should you wish to return a product, please contact us for a return authorization number. Returns without a return authorization number will be refused and no credit will be issued. All items returned must not have been used and must be returned in their original packaging with all paperwork, all original contents and documents included. You are responsible for all return shipping charges. You may contact us via our info contact form. Please include your order number as listed on your receipt to help expedite the process. Refunds will include item cost minus shipping. All returned items shipping costs are the sole responsibility of the purchaser.
*RETURNS ARE SUBJECT TO A HANDLING FEE
* Once unused merchandise is received, inspected and determined in proper condition, your account will be credited less original shipping amount and a 20% restocking charge. No credit will be issued for damaged or incomplete goods!
